Contact Centre Sales Advisor

14th October 2020

As AMP Clean Energy’s low carbon heat and power business continues to grow, we are on the lookout for an experienced Sales Advisor to work within our Telford contact centre / operations hub as part of the internal sales team. If you are interested in this position and would like to join one of the most exciting companies in the low carbon and renewable heat energy industry, then please get in touch with us.

Main responsibilities of the role:  

  • To be the first point of contact for all customers, providing an efficient and courteous service over the phone and via email
  • To take sales orders via incoming calls, setting up new accounts, and managing customer experience from initial contact through to delivery of goods
  • Ensure all customer queries/complaints are accurately logged on CRM
  • Follow up on enquiries/expressions of interest providing information to secure new business
  • Provide quotations for new/existing customers from company pricing matrices, trying to secure all business and signing customers up to a relevant contract
  • Sales order processing inputted into system and follow up on processing via lines of communication with colleagues and appropriate teams across the business to track progress of sales
  • Working through defined process with credit control to ensure all accounts are in line with the agreed payment and credit limits
  • Processing payments via Sage Pay liaising with finance and credit control to ensure successful payment
  • To make outbound sales calls to renew existing contracts, reach out to potential new customers, make new contacts, develop positive links and provide information
  • To access, update and accurately record and retrieve customer information from computer systems and CRM
  • Manage and monitor the allocated regional key accounts in line with the account and area strategy and processes
  • Work closely with the Regional Sales Manager to gain new business through cross-sell and upsell opportunities
  • To carry out other sales functions at various times as requested by your line manager

The candidate will have the following knowledge, skills, and experience:

  • Good IT skills including Microsoft Excel, Word, and PowerPoint
  • Clear understanding of CRM and Pipelines
  • Sage knowledge preferred but not essential

Person specification:

  • Ability to communicate at all levels
  • Must be a team player
  • Strong attention to detail
  • Ability to work under pressure in a fast-paced sales environment

Remuneration:

  • We are offering a competitive salary and commission structure which will be discussed at interview

Details:

  • Location: Telford
  • Hours of work: 40 per week – hours will be flexible but typically between the hours of 08:00-18:00 Monday to Friday
  • Annual holiday entitlement is 25 days. In addition, you will have an annual entitlement of 8 days for public holidays

To apply:

Please complete the application form below:

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