Customer Service Advisor

Location
Telford, TF1 7AF


Overview

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.  

Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.

The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries. At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference. 

About the Opportunity

We have a fantastic opportunity for a Customer Service Advisor to join our internal Sales Team based within our Telford operations hub.

Interested? If you are passionate and driven and enjoy making a difference – AMP can offer you the challenge and opportunity you’re looking for.

The role will involve

Key Responsibilities:

  • Being the first point of contact for all customers, providing an efficient and courteous service over the phone and via email
  • Taking sales orders via incoming calls, setting up new accounts, managing customer experience from initial contact through to delivery of goods
  • Ensuring all customer queries / complaints are logged on to the CRM and to update and accurately record and retrieve customer information from computer systems and CRM
  • Following up on enquiries / expressions of interest providing information to secure new business
  • Providing quotations for new / existing customers from company pricing matrices, trying to secure all business and signing said customers up to a relevant contract
  • Processing sales orders – inputting into system and following up on processing via lines of communication with colleagues and appropriate teams across the business to track progress of sales
  • Working through defined process with credit control to ensure all accounts are in line with the agreed payment and credit limits. Processing payments via sage pay liaising with finance and credit control to ensure successful payment
  • Making outbound sales calls to renew existing contracts, reach out to potential new customers, make new contacts, develop positive links, and provide information and working closely with the Regional Sales Manager to gain new business through cross sell and up sell opportunities
  • Managing and monitoring the allocated region key accounts in line with key account and area strategy and processes

What we are looking for

Experienced in delivering administration support within a fast moving and demanding operational environment our successful candidate will also demonstrate the following knowledge, skills and experience:

  • Good geographical knowledge, covering England and Wales locations is desirable
  • Customer service experience
  • Demonstratable experience using CRM and Pipelines
  • Experience of Outbound Sales
  • Excellent interpersonal and communication skills to build good working relationships internally and externally
  • Strong organisational and administration skills
  • Ability to identify and solve problems
  • Excellent Microsoft Office skills
  • Experience of Account Management is desirable but not essential

What we will offer in return

We’ve built a culture founded on honesty, working hard, and enjoying ourselves.  And we have created a workplace where everyone feels more connected, heard, and valued.  You’ll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role. Our employee benefits include:

  • 26 days annual leave entitlement plus 8 days for public holidays
  • Life Insurance
  • Employer pension contribution
  • Healthcare Cash Plan
  • Access to advice, counselling, and support
  • Access to GP services
  • Wellbeing tools and resources
  • Shopping and lifestyle discounts
  • Discounted gym membership

Additional information

  • Location: Telford, TF1 7AF – due to the location, we would advise that public transport is not easily accessible
  • Competitive salary to be discussed at interview.
  • Hours of work: Monday to Friday 08:30 -17:00/ 08:00-16:30 (on a rota alternate weeks), 30 minutes unpaid lunch
  • Contract Type: Permanent

To apply, please complete the form below

Safer Recruitment:

In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.

Equal Opportunities

AMP is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard. If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at HRQueries@ampcleanenergy.com. We’re here to support your journey.