Customer Services & Sales Advisor

25th October 2019

As AMP Clean Energy’s Renewable Heat business continues to grow, we are on the look-out for an experienced Customer Service and Sales Advisor to provide an excellent customer experience, securing new and maintaining current accounts through incoming and outbound sales calls. To ensure all customer enquiries are dealt with in an effective and efficient manner from point of contact through to delivery and beyond.

If you want to join one of the most exciting sectors in the renewable energy industry, then please get in touch with us.

Main Responsibilities of the Role:

• To make outbound sales calls to potential customers, make new contacts, develop positive links and provide the information needed to secure new business
• Provide quotations for new/existing customers from our company price list trying to secure new business, either via phone or email.
• Follow up on enquiries/expressions of interest providing information to secure new business
• To be the first point of contact for all customers, providing an efficient and courteous service over the phone and email.
• To take sales orders via incoming calls, setting up of accounts of new customers, managing customer experience from point of contact to delivery of goods.
• Ensuring all important interactions are recorded on Sage CRM
• Sales order processing inputted onto the system and follow up on processing via lines of communication with colleagues and appropriate teams across the business to track the progress of the sale
• Processing payments via Sage Pay and liaise with Finance team/Credit control to ensure successful payment
• To access, update and accurately record and retrieve customer information from computer systems
• Work with teams across the business to ensure customers requirements are met efficiently- following up on facilitation of Stock/delivery/ service

The candidate will have the following Skills and Qualifications:

• The successful candidate will be a results-driven, organised and a confident self-starter with an aptitude and passion for sales
• At least one year’s experience in a Tele-Sales / Sales role is essential
• Highly motivated with proven sales skills and a passion for delivering outstanding customer service.
• Ability to build and maintain relationships with new and existing customers
• Ability to demonstrate successful client account management achieving targets set out in the business strategy
• An understanding of the customer/client relationship across the private business sector and within competitive markets
• Be a good Team player and able to develop good working relationships across the business internally and with our partners when necessary
• Working knowledge and experience of SAGE 200 / CRM are preferable.
• Excellent communication and presentation skills
• Understanding of how to work within the legal framework set out by GDPR

We are offering a competitive salary plus commission which will be discussed at interview.
Hours of work will be flexible due to the demands of the position but essentially; 0800 – 1800 Monday to Friday.
Annual holiday entitlement is 25 days, plus your birthday off. In addition, you will have an annual entitlement of 8 days for public holidays.

To apply:

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