As AMP Clean Energy’s Renewable Heat business continues to grow, we are looking for a Service Support Administrator. The role will support the operations of the Service and Heat Supply (England and Wales) department by undertaking a range of tasks including works planning and general administration duties 

Main responsibilities of the role:

  • Assisting and supporting the Service Desk Manager to create service tickets and allocate to engineers as required
  • Assisting with reading incoming service reports and supporting in actioning any follow up works as required
  • Assist with planning on site works and co-ordination of Field Service Engineers
  • Manage, coordinate and organise accommodation for Field Service Engineers
  • Generate purchase orders as requested, to help support the team
  • Responsible for the ordering of the PPE / uniform through our One Wear platform and liaising with the managers and supervisors where applicable
  • Manage calibration records and arrange equipment testing
  • Manage engineer van stock levels and tooling requirements
  • Support the Service Heat Supply team in absence cover, where required
  • Assisting the Support Desk with incoming telephone calls and emails
  • General administration support duties.

The candidate will have the following knowledge, skills, and experience:

  • Excellent Microsoft Office skills
  • Experience with database systems and Apps is desirable
  • Customer service experience would be advantageous
  • Good geographical knowledge, covering England and Wales locations.

Person specification:

  • Experience of delivering administration support in a fast moving and demanding operational environment
  • General interest in biomass systems and renewable /clean energy
  • Excellent communicator and commitment to customer service and satisfaction
  • Reactive and flexible
  • Initiative to work independently, and work as part of a team
  • A desire to drive open tasks to effective completion within a targeted timescale.


We offer an excellent remuneration package which will be discussed at interview.


  • Location: Telford Office, TF1 7AF
  • Hours of work: 40 per week, 08:00-17:00 Monday to Friday
  • Annual holiday entitlement is 25 days. In addition, 8 days for public holidays
  • Access to Employee Assistance Programme, and life insurance.

To apply:

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