Service Support Administrator

Location
Cambuslang, G72 8PG


Overview

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.  

Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.

The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries. At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference. 

About the Opportunity

We have a fantastic opportunity for a Service Support Administrator to join our Service & Heat Supply team based in Cambuslang (Glasgow).

Interested? If you are passionate and driven and enjoy making a difference – AMP can offer you the challenge and opportunity you’re looking for.

The role will involve

As Service Support Administrator you will be the first point of contact for the Service Support Desk calls and emails, parts ordering, assisting with housing jobs coordination, and general administration duties.

Key Responsibilities:

  • Supporting the Service Desk Manager and team to create service tickets and allocate to engineers
  • Working autonomously from the main Service Support Desk team at Fort William, keeping in contact via Microsoft Teams, phone, and email
  • Assisting with reviewing incoming service reports and supporting in actioning any follow up works as required
  • Assisting with planning on site works and coordination of engineers, specifically the housing team jobs
  • Supporting the Service Desk Manager and team to monitor boiler uptime on ISTA on a proactive basis and ensure uptime is maximised as per team KPIs
  • Parts; to assist with coordinating the procurement function of the Service and Heat Supply team, following the parts procurement process
  • To assist with booking accommodation, ferries, parking, and other travel for the Service & Heat Supply team
  • Generating purchase orders and goods received notes
  • Assisting with ordering PPE and uniform, liaising with managers and supervisors
  • Assisting with calibration records and arranging equipment testing, ensuring equipment testing is monitored, records are updated, and equipment carried out ahead of expiration dates
  • Liaising with suppliers and generating customer quotations for products and/or services
  • Liaising with sub-contractors, filing job reports, and ensure works and subcontractor plans are in place
  • Providing internal and external customers with job reports, photographs and any additional information required
  • Assisting with stock management at AMP Cambuslang Office to improve efficiency
  • Receiving deliveries to Cambsulang Energy Centre, and notify the team and engineers
  • As a key holder for the AMP Cambuslang office allow access to the office for meetings, training, engineers and to be available to allow access for contractors and others to the Energy Centre at Cambuslang

What we are looking for

Experienced in delivering administration support in a fast moving and demanding operational environment our successful candidate will also demonstrate the following knowledge, skills, and experience:

  • Experience within logistics/planning/scheduling
  • SQA Highers or English A Levels or equivalent school qualifications
  • Good geographical knowledge, covering Scotland locations
  • Customer service experience
  • Experience with database systems and apps
  • Strong communicator and commitment to customer service and satisfaction
  • Excellent organisational and administration skills
  • Proficient in Microsoft Office
  • Proactive and solution driven

What we will offer in return

We’ve built a culture founded on honesty, working hard, and enjoying ourselves.  And we have created a workplace where everyone feels more connected, heard, and valued.  You’ll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role. Our employee benefits include:

  • 26 days annual leave entitlement plus 8 days for public holidays
  • Life Insurance
  • Employer pension contribution
  • Healthcare Cash Plan
  • Access to advice, counselling, and support
  • Access to GP services
  • Wellbeing tools and resources
  • Shopping and lifestyle discounts
  • Discounted gym membership

Additional information

  • Location: AMP Clean Energy, Cambuslang Glasgow Office, G72 8PG
  • Competitive salary to be discussed at interview
  • Hours of work: 40 hours per week; Monday-Friday, 08:00-17:00 (1 hour lunch)
  • Office based
  • To ensure that you receive the best start to your career journey with AMP, there will be a requirement to attend an initial 2-3 week training period at the AMP Fort William Office. During this time, you will attend your induction, receive all the necessary training on the systems we use and meet the team.
  • Periodic visits to the AMP Fort William office will also be required for further training, appraisals, Team meetings etc

Closing Date for Applications: Tuesday 25th June 2024

To apply, please complete the form below

Safer Recruitment:

In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.

Equal Opportunities

AMP is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard. If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at HRQueries@ampcleanenergy.com. We’re here to support your journey.