Biomass Boiler Servicing
and Maintenance
We are the UK’s leading Biomass Boiler Service and Maintenance provider
You can count on us, with our UK wide team of specialist engineers, and over a thousand biomass boilers under management, we have the expertise and experience to care for your commercial biomass boiler.
We offer a range of service and maintenance plans that can help to optimise your biomass boiler performance, maximise RHI returns and reduce the risk of costly breakdowns. Above all, all our contracts include regular biomass servicing and out of hours support as standard.
Why choose AMP ?
- We promise fair, transparent pricing
- No charges are applied until after your first service
- Every one of our service engineers is HETAS accredited
- We offer a range of plans tailored to suit all needs
- Emergency response time: we aim to attend within 24 hours for customers who use biomass as their sole heat source
- A 24/7 support desk for managing planned and reactive maintenance, parts supply and technical support
What biomass boiler servicing plans are available?
Annual/Biannual boiler service plan
One/two scheduled maintenance visits a year, remote technical support, out of hours support, priority scheduling, spare parts discounts, as well as reduced emergency call-out rates.
Quarterly boiler service plan
Four scheduled maintenance visits a year, remote technical support, out of hours support, priority scheduling, spare parts discount, as well as reduced emergency call-out rates.
What boiler brands do we work with?
We provide biomass boiler servicing and maintenance for many different brands including:
- ETA
- Froling
- Herz
- Hargassner
- Gilles
- Passat Energy
- Binder
- Veto
- Windhager
Get a quote
GB network of HETAS accredited specialist engineers
Wherever you are and whatever your needs, our team of highly trained HETAS accredited engineers have got you covered.
Discounts on boiler biomass parts
You’ll benefit from a healthy discount on any parts you need outside of what is covered in your Service & Maintenance plan.
Transparent and
fair pricing
Gold standard boiler maintenance provides good value for money with no upfront payment needed – you only pay once your service is complete.
Maximise your RHI payments
Our specialist biomass engineers will minimise boiler downtime, increase heat output and thereby also maximise your RHI payments.
1000+ biomass boilers already under management
Through regular maintenance our biomass engineers can boost your boiler’s performance and also reduce the risk of costly breakdowns.
Quick response times and priority access to emergency call outs
We aim to respond to emergency call-outs within 24 hours to our customers who use biomass as their sole heat source.
Frequently Asked Questions
What are the key benefits of biomass boiler servicing?
There are many benefits of regular biomass boiler maintenance. These include:
- Maximise system efficiency to reduce fuel consumption and costs
- Extended boiler and part life through regular care
- Increased reliability
- Minimise downtime and the risk of boiler breakdown
- Increased heat output which also maximises RHI returns
How often should a biomass boiler be serviced?
An annual service is mandatory to comply with Renewable Heat Incentive (RHI) regulations. Most biomass boilers will need to be serviced once a year, ideally in the summer when the boiler is not in such high demand. Because systems that are used for process heat will have much higher run hours, these boilers will need two or even three services per year.
How long does it take to service a biomass boiler?
Our expert engineers will take one to two days to perform a boiler service depending on the size of the biomass boiler installation. It will take around a day to service most 50 to 250kW boilers. Larger 500kW to 1MW boiler systems will take longer, probably around two days.
What does a biomass boiler service involve?
Each service can vary slightly depending on the type of biomass boiler, but all cover the following:
- a general inspection
- cleaning of airway ports
- inspection and cleaning of the heat exchanger and combustion chamber
- all seals and bearings checked, replaced and/or greased where necessary
- replacement of worn components
- inspection and testing of all safety equipment
- inspection of associated fuel equipment
- flue gas analysis to check combustion efficient
Is an annual service enough to ensure the best performance of a biomass installation?
Regular servicing and maintenance is the best way to ensure your boiler performs at its best, which in turn maximises your RHI payments.
Every biomass boiler is different and the number of services per year depends on the nature of your heat requirements and your installation. AMP Clean Energy can advise you on the frequency of boiler servicing.
At AMP Clean Energy we offer a range of Service and Maintenance plans which are tailored to each individual organisation. We recommend a biannual service plan for most of our customers, but others with larger installations may need more regular planned maintenance. All our plans include round-the-clock support for your boiler. Our expert engineers can work on the vast majority of biomass boilers whether AMP Clean Energy has installed them or not.
What is the HETAS Approved Biomass Boiler Maintenance Scheme?
The Scheme sets an accredited standard for the servicing and maintenance of Non-Domestic RHI eligible biomass boilers.
In 2019 BEIS commissioned research led by KIWA to evaluate the performance of biomass boilers in situ. This independent research conclusively proved that biomass boiler efficiency could be increased, and also that harmful emissions could be reduced. It recommended that an annual service, at a minimum, by an accredited business could help to improve biomass boiler performance and reduce harmful emissions.
The biomass industry, with the support of Micro Certification Scheme (MCS) and HETAS, consulted and created a Standard (MCS040), which details criteria for businesses conducting Planned and Preventative Maintenance (PPM) of biomass boilers to adhere to. HETAS was appointed to administer the Scheme. Only businesses achieving this Standard
gain accreditation.
As well as increasing the efficiency of the boiler and reducing the levels of emissions, the Scheme also provides assurance for RHI recipients that their boilers have been serviced to the right standard by fully qualified engineers.
When does the Scheme come into force and is compliance a legal requirement?
Implementation of the regulations became effective in April 2022. Ofgem will start mandating evidence from you in April 2023, however, Ofgem could request this evidence at any time since the introduction of the scheme.
Compliance is not a legal requirement, but if you are unable to provide evidence of an annual service conducted by an accredited business then you will not qualify for RHI payments going forwards.
Do I have to get my biomass installation serviced by a HETAS accredited service engineer to continue receiving RHI payments?
Yes, the RHI Regulations have been amended and now require you to complete an annual service in each payment year. This must be conducted by a business or engineer that is registered with the Scheme.
What do I need to do to comply with the Scheme?
You need to provide evidence to Ofgem that your boiler has been serviced by an accredited business to continue receiving RHI payments. Please ensure that you have your RHI number to hand as you will need to reference this at your next boiler service to continue receiving payments. Ofgem will be able to provide you with your RHI number if you cannot find it.
HETAS will issue you with an automated notification once your service is conducted that you can use as evidence of an annual service.
An accredited business will have a registration number and their engineers will carry cards which demonstrate this.
What do I need to do to comply with the Scheme?
You need to provide evidence to Ofgem that your boiler has been serviced by an accredited business to continue receiving RHI payments. Please ensure that you have your RHI number to hand as you will need to reference this at your next boiler service to continue receiving payments. Ofgem will be able to provide you with your RHI number if you cannot find it.
HETAS will issue you with an automated notification once your service is conducted that you can use as evidence of an annual service.
An accredited business will have a registration number and their engineers will carry cards which demonstrate this.
What does a biomass heat business need to do to comply with the new scheme?
A business that wants to register with the Scheme will be assessed as to whether its servicing and maintenance offering, its engineers, and other staff, meet the standard that has been laid down by the Scheme. The assessment also includes a review of a business’ HSEQ criteria and Quality Management.
Has AMP been accredited through the Scheme? If so, does that mean all its engineers are accredited too?
AMP has gained the accreditation which means that all of our 30 + engineers throughout Great Britain have met the required standard. We are one of the few nationwide service provider organisations and have one of the largest networks of specialist biomass engineers throughout the country. We invest in ongoing training and professional development to ensure our team of engineers are the best in class.
What is the process for recording that a boiler has been maintained (and met the Scheme requirements) and how do you do this?
At this moment in time, the process works as follows:
- The appointed service engineer will conduct the Planned Preventative Maintenance service and provide you with a copy of their findings
- The service provider will register the service on the HETAS portal, and an automated notification will be sent to you which can be provided as evidence of the service to claim your RHI
Does my service need to be conducted by the original installer?
No, any business accredited under the HETAS Approved Biomass Maintenance Scheme can conduct your boiler service.
